Website Information

"in the black" = in good financial condition with no debt

"The company has been in the black for the past six months."

"see eye-to-eye" = to agree or feel the same way

"Most of the employees see eye-to-eye on the future of the company."

More of Randall's Favorite Learning Resources

[ Quiz Script | Text Completion ]

Business Communications
I. Pre-Listening Exercises
II. Listening Exercises
III. Post-Listening Exercises

Level: Topic:Type:Speakers:Length:
easybusiness communications telephone conversationman - woman01:32

I. Pre-Listening Exercises [Top]
The following words are found in the conversation. What do you think is the main topic of the conversation?

office supplies, fax, brochure, service, computers, answering machines

HELPFUL TIP: Be sure to practice your telephone etiquette to give your listener the best impression possible. Your voice is your only selling point, and it will make you sound confident.

Can using a credit card be a dangerous thing?

II. Listening Exercises [Top]
Listen to the conversation by pressing the "Play" button and answer the questions. Press the "Final Score" button to check your quiz.

Loading the player ...
[ What are these different audio choices? ]
[ Other Audio Option: Play Window Media ]

1. Why can't Elaine Strong answer the phone?
A. She's in a meeting.
B. She's out of the office.
C. She's talking with another customer.

2. What does the caller want the secretary to send?
A. information on after-sales service
B. a picture of the newest computers
C. a list of software products

3. What time should the secretary send the material?
A. 2:30 PM
B. 3:30 PM
C. 5:00 PM

4. What is the caller's name?
A. Cordell
B. Kordel
C. Kordell

5. What is the caller's telephone number?
A. 560-1287.
B. 560-1828
C. 560-2187

Score =
Correct answers:

Listen to the conversation again as you read the Quiz Script.

Complete the Text Completion quiz.

III. Post-Listening Exercises [Top]

Imagine that you are opening your own clothing store or some other business. What kinds of office equipment and supplies do you think you will need to run your business? How much will this equipment cost? Will you rent the equipment or buy it? Do you create a Website for your business? Discuss your ideas.

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